Terms and legal documents

Europe and global documents

These documents apply to purchases at European venues and also form the base terms for US purchases.

• General terms and conditions

  Accounts, tickets, payments, attendance, complaints, and refund rules.

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• Privacy notice

  How Upfan processes personal data and explains privacy rights.

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California venue purchases use the global documents above plus the three California documents below. The checkout records the version accepted with each purchase.

• California event ticket terms

  California seller, pricing, admission, cancellation, and transfer terms.

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• California privacy notice

  California data disclosures, rights, and request methods.

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• California refund policy

  Cancellation, postponement, rescheduling, request, and payment timing rules.

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